Pacific Family Medical Group at 1900 Garden Road # 110 in Monterey, California

Customer Reviews about Pacific Family Medical Group

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  I really liked Dr. Mary Sweet. She is a very knowledgeable doctor with a lot of patience and a good listener. I felt like she is a humane type of doctor with lots of experience. As for the facility it's a nice, clean and cosy health center, the staff is nice and friendly and professional. The only thing is that when you call to take an appointment, chances are you won't be able to schedule anything so soon as the facility is always busy! I got my appointment like in a month after I called. You also need to make sure not to forget about your appointment as the staff will not call you to remind you of your appointment so write it down and memorize it because if you forgot you will be charged $ 75 for not informing them in advance so yes there is a 24 hrs notice. So when you schedule you need to give them your credit card info. I'm a planner so I had the date memorized and was a bit surprised that the staff didn't call me a day or two to remind me like all the other doctors offices do. Other than that , a great experience and I highly recommend Dr. Sweet!
  January 31, 2017

  by Social Butterfly
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  I have to say for the last 1.5 years my experiences here have been excellent. As a patient, I'm proactive. I call if I have an issue, consult if I'm not sure I need to come in, and don't waste their time. I'm not sure how it is with others. Her staff works for you to make sure your prescriptions get taken care of at the pharmacy of your choice, or through mail order/ESI; they also will give you copies of lab work but for the asking. The times I have been sick or have needed to be seen the same day, I have been squeezed in. Therefore, in fairness I ensure that I am patient when scheduling appointments after 12 as the doctors make an effort to be flexible. Dr. Sweet is my PCM. As she is currently a TRICARE provider, she could but doesn't treat me like I am just padding for the books. I have gotten the referrals I need, the medicine I need, and the procedures I need. She is also extremely caring and empathetic. Where other specialists have failed, Dr. Sweet has come to my aid. When I have reviewed these other specialists as failing to do their jobs appropriately, Dr. Sweet has risen to the challenge. Her only drawback is that she has a tendency to spend more than the allotted 15 minutes with a patient, which makes us feel like she's listening, but makes her afternoon patients annoyed that she's late. If you need more time, you just ask for a 30 minute appointment. In summary: Their service is always friendly, regardless of who you deal with or how good/bad you feel. The doctors are empathetic, get you in when you're sick, and don't make you wait too long. The medicine has been what I needed when I needed as an informed patient. I give them five stars.
  December 25, 2016

  by A Google User

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About Pacific Family Medical Group in Monterey